FREE UK SHIPPING AND RETURNS | 15% OFF YOUR FIRST PURCHASE
To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your Channel Reference number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your shoes within 14 days of receipt of your shipment.
- They must be in their original condition and in re-saleable condition
- They must be unworn with the protective seal on the soles intact
- They must be returned in the original packaging and in re-saleable condition
Are there any charges for return?
- There are no charges for return for UK customers
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping should you choose not to use our free service.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed and a credit will automatically be applied to the original method of payment, within 5 working days.
- Please note that it may take a further 5 working days for funds to appear in your account.